Now Hiring! Assistant Director of Support Services
📍 Location: Center for Student Success
🕒 Schedule: M-F Business Hours
💰 Pay: $47,500-48,350.00 annual salary, commensurate with experience
📄 Position Type: Modified Full Time – 37.5 Hours per week; 11-Month Position

Why Join Canisius University

Canisius University serves approximately 2,500 undergraduate and graduate students.  As a Catholic and Jesuit University, Canisius has its foundation in the fundamental values of academic excellence, leadership, faith and social justice. Canisius is committed to educating and preparing men and women to become leaders in their professions and their communities, and in service to humanity. The University is an equal opportunity employer committed to recruiting, supporting, and fostering a diverse community of outstanding faculty, staff, and students.

What We Offer:

✅ Salary: $47,500-48,350.00 annual salary, commensurate with experience

✅ Comprehensive Insurance Benefits – Health, Dental, Vision, Life and Long-Term Disability available the first of the month after the employee’s date of hire
✅ 403(b) with Company Contribution – Plan for your future with confidence – contribution from the university is available after one year of employment
✅ Paid Time Off – Includes vacation time, personal time, sick time, and paid holidays
✅ Tuition Benefits – Available for full-time employees and their qualified dependents

*Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate’s compensation package for this position will be provided during the interview process.

Your Role as Assistant Director for Support Services

At the Griff Center, our staff are dedicated to student retention, comprehensive advisement, and career services. The Assistant Director of Support Services plays a key role in ensuring accessibility, academic, and testing center support as well as quality tutoring for students. This position also collaborates across campus to maintain legal compliance and promote student success. This is a modified full-time, 11-month, exempt position.

Key Responsibilities:

Student Accessibility Services & The Testing Center

• Manage new and ongoing accommodation for students with disabilities (e.g., notetaking, testing, assistive technology, housing, etc.)
• Ensure full compliance with ADA and Section 504: maintain confidential documentation and stay current with laws, regulations, and best practices. 
• Oversee the Testing Center: facilitate exams with accommodation, manage make-up exams, schedule and supervise testing operations. 
• Collaborate with departments such as Student Life, Student Records & Financial Services, and Facilities to ensure students receive appropriate accommodation.
• Coordinate and communicate professionally and confidentially with faculty and staff regarding office policies and procedures. 
• Recruit, interview, hire, and train student assistants on relevant procedures and policies.

Tutoring Center:

• Recruit, interview, hire, and train tutors, graduate assistants, student assistants, and evening supervisors. 
• Develop and manage a comprehensive training program for tutors that aligns with CRLA (College Reading & Learning Association) standards. 
• Provide outreach to faculty regarding tutor selection, training needs, and monitoring session outcomes. 
• Supervise the work of tutors and student assistants in Tutoring Services. 
• Design, implement, and manage an assessment plan for Tutoring Services. 
• Provide support and coaching for tutors encountering challenges with tutees. 
• Oversee payment schedules for all tutoring personnel; maintain accurate records of tutoring sessions.

Additional Responsibilities:

• Serve as a Success Coach for the School of Education and Leadership Studies.
• Participate in campus committees and contribute to institutional initiatives. 
• Perform other duties as assigned to promote student success and holistic support.

What You Need to Succeed:

✔ Qualifications:

• Master’s degree in Social Work; Counselor Education; Higher Education/Student Affairs Administration; or a related field required.
• Minimum of 1-3 years of professional work experience in relevant areas (e.g. student support, accessibility, academic services).
• Strong organizational, interpersonal, and communication skills. 
• Excellent attention to detail and strong follow-through. 
• Ability to work effectively both independently and as part of a team. 
• Capacity to manage multiple tasks and meet deadlines under pressure. 
• Advanced computer proficiency; ability to learn institutional systems, including the BANNER system and Navigate.
• Professional demeanor; ability to work with students, faculty, administrators, and the public in a respectful, confidential manner.
• Eligible to work in the United States.

Important Information:

🚨 Canisius University participates in E-Verify to confirm employment authorization. The E-Verify process is completed alongside the Form I-9 on or before your first day of work. For more details, visit www.uscis.gov] and search "E-Verify."

📢 Apply Today!

To apply, please go to https://www.canisius.edu/about-canisius/employment-canisius. The review of applications begins immediately and will continue until the position is filled. Please include your cover letter, resume and three references with their contact information, with your application.

The Office of Human Resources at Canisius University utilizes an online recruitment management system.

Individuals who need reasonable accommodation under the ADA in order to participate in the search process should contact the office of human resources at (716) 888-2240.

Canisius University, a Catholic and Jesuit University, has as its foundation the fundamental values of academic excellence, leadership, faith and social justice. Canisius is committed to educating and preparing men and women to become leaders in their professions and their communities, and in service to humanity. The university is an equal opportunity employer committed to recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students.

Take the next step in your career with Canisius University—where excellence meets opportunity.