Now Hiring! Enrollment and Student Services Specialist

Buffalo, NY

Full Time

Salary: 16.50

The Enrollment and Student Services Specialist directly supports students and families, focusing on enrollment, student success, and financial services. This role emphasizes excellent customer service and accurate information delivery.

Responsibilities:

Enrollment and Student Services:

• Serve as a primary resource for general college information, including enrollment processes and campus resources.
• Assist students with navigating and accessing information on the college website.
• Counsel students and families on financing/payment options, holds, billing, collections, and compliance with internal and external policies and regulations.
• Process and respond to the Student Records and Financial Services Center (SRFS) mail and email.
• Assist students and families with inquiries regarding financial aid, billing, payment options, housing, meal plans, and student accounts.
• Process student financial transactions.
• Provide information on parking options, processes, regulations, and policies.
• Guide students and parents through online services.
• Maintain accurate student financial records.
• Process Departmental deposits.

Admissions Processing:

• Answer telephone calls from prospective students, parents, high school counselors and other departments on campus.

• Assist with monitoring and responding to emails in admissions inboxes.
• Student outreach for missing admissions documents.
• Manage daily admissions visits and do faculty outreach for appointments.
• Support admissions counseling staff with data updates/record cleanup.
• Conduct data cleanup.
• Enter and maintain confidential personal, demographic and admissions or inquiry data into the Slate & Banner database.
• Process daily mail of admissions requirement materials and maintain application files.
• Process daily new inquiry and application records into Slate system.
• Process and reconcile tapeload data (batch files list sources, test scores etc.) into Slate system.
• Process Common Application into Slate system.
• Back up for Admissions counseling staff for emails from students.
• Process student tuition/room and board deposits.
• Print daily mailings to prospective students and applicants.

• Check accuracy and run daily mailing reports
• Compile all materials for mailings
• Compile and process International mailings
• Maintain inventory of all publications and mailing supplies.
• Assist Admissions Management team as necessary.
• Help at campus Admissions events as needed.
• Other duties as assigned.

Student Success:

• Outreach to our non-registered and financially at-risk students.
• Assist students in maintaining their enrollment while supporting the fiscal objectives of the university.
• Maintain accurate student records and ensure compliance with FERPA regulations.
• To promote student success, assist students with navigating and accessing the student portal, e-mail, D2L, on-line student accounts, and other student information systems.

Customer Service:

• Provide excellent customer service through various channels (in-person, phone, email).
• Address student and family inquiries in a timely and professional manner.
• Administer office customer service surveys.
• Maintain the security and integrity of the student information maintained by this office.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree preferred.
• Two years of experience in a higher education environment in a para-professional capacity is preferred.
• Experience working with a student/business information system and database is preferred.
• Proficient with Microsoft Suite and use information technology effectively.
• Professional demeanor and ability to work effectively with various constituencies including potential/incoming students and their families, current students and their families, faculty, administrators, and the public.

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills are required; ability to discuss aid/full pay concerns with students and/or their parent/guardian is a plus.
• Strong organizational and data entry skills and attention to detail are required.
• Ability to manage confidential, sensitive data and adapt to changing processes and policies are essential.
• Ability to manage multiple activities and meet deadlines.
• Technical and functional knowledge of computerized billing and accounts receivable systems is a plus.

Compensation and Benefits:

Salary: $16.50 per hour

Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate’s actual base pay will be based on job-related, non-discriminatory factors including experience.  Information about the total compensation package  for this position will be provided during the interview process.

This is a full-time, 12-month hourly position. Benefits are available the first of the month after the full-time employee’s date of hire and include – health, dental and vision insurance, life and long term disability insurance, and retirement plan enrollment is available to full-time employees with contribution from the University after one year. Paid holidays, vacation, personal leave and sick leave.  Tuition benefits are also available for full-time employees and their qualified dependents.